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Call Forwarding Support

The Call Forwarding Variable allows the subscriber to forward all incoming calls to another number.

To activate:

  1. On line to be forwarded, customer picks up handset, then presses *72 on the telephone keypad. The Citynet switch will play confirmation tones followed by a dial tone indicating the feature is available.
  2. Customer then dials the number 10 digit (area code + number, for example 304-848-5401) number where calls will be forwarded, and waits for confirmation tones, followed by a dial tone. This indicates the Call Forwarding has been programmed and is now active.
  3. Citynet recommends customer makes a test call to confirm Call Forwarding is activated.


To de-activate:

  1. On line to remove forwarding, customer picks up handset, then presses *73 on the telephone keypad. The Citynet switch will play confirmation tones followed by a dial tone indicating the feature has been deactivated.
  2. Citynet recommends customer makes a test call to confirm Call Forwarding has been de-activated.


Usage Notes



Should any issues arise with the activation or de-activation of this feature, please contact the Citynet Technical Center at 800-881-2638.

 

 

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