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Customer Complaint

We are committed to providing the best in customer service - and we want to know if we are not delivering to your expectations.

There are three main ways you can redress a problem you have with us:
  1. Call our Customer Support Center at 800.903.8906. Most problems are solved with a simple phone call.
  2. Start a Service Ticket by clicking here.
  3. Fill out the customer complaint form below.
Name:
Account Number:
Telephone:
Email:
Best Contact Method or Time to Call:
Please describe your complaint:

Enter the code exactly as you see it above.

NOTE: You may refresh the page to load a new Confirmation Code if this one is unreadable.
 
 
 

Need help now?

Call us. We're here for you 24/7/365.

800.903.8906


2009 International Service Excellence Award

Citynet Wins Prestigious International Service Excellence Award from the Customer Service Institute of America. read more >

Citynet