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Analog Voice Mail Support

 Download the Analog Voice Mail User's Guide (PDF)


Forwarding all your calls to Voice Mail from your phone line *:

  1. Dial *72 , you will hear a tone
  2. Dial 86245 + 10 digit subscriber number with Voice Mail
  3. Hang up

Removing the Forwarding all your calls to Voice Mail from your phone line *:

  1. Dial *73
  2. Wait for confirmation tone
  3. Hang up

New Message notification on your phone line:

  1. If you hear a stutter dial tone after picking up your phone, you have a new message.
  2. Follow the steps listed on "Accessing your Voice Mail messages from your Office phone".

New Message e-mail notification:

  1. Every time you receive a new Voice Mail, you have the option to receive an E-mail notification with or without an audio+ (.wav file) copy of your new message attached. Call Citynet to add or change an e-mail address or options.
  2. You also have the option to keep the original message in the Voice Mail system or the system can remove it automatically after sending the e-mail notification with the .wav copy of your message.
  3. You will still have the original message in your voice mail box after you delete the e-mail notification unless automatic deletion is set in your voicemail.
  4. E-mail notification is sent to one e-mail account only. A "group" e-mail account is acceptable.

Accessing your Voice Mail messages from your subscriber line:

  1. Dial 777# to access your Voice Mail
  2. Enter your Password **and press the # key
  3. Press 0 to access the personal options menu
  4. Press 1 to listen to your new voice messages
  5. Press 2 to change folders (old messages)
  6. Press * to go back to main menu
  7. Press # to exit

Accessing your Voice Mail messages from a location other than your subscriber line:

  1. From any phone, dial the number of the subscriber with Voice Mail.
  2. When the greeting message is playing, dial the star key (*) to interrupt the message and access your Voice Mail options.
  3. When prompted, enter your Password **and press the # key.
  4. Press 1 to listen to your new voice messages
  5. Press 2 to change folders, old voice messages
  6. Press 0 to access the personal options menu
  7. At any moment, you can press the star key (*) to go back to the main menu

Adding / changing a personal voice message greeting:

  1. Dial 777# from your phone line to access your Voice Mail system
  2. Enter your Password**
  3. Press 0 to access the personal options menu
  4. Press 1 to record your unavailable message
  5. Follow voice prompts to add or change your personal voice message greeting

Changing a Password on your new Voice Mail system:

  1. From the subscriber phone, dial 777#
  2. When prompted, enter the following default Password: 1234 and press the # key
  3. Press 0 to access your personal options
  4. Press 5 to change your password
  5. Enter the new password/Password
  6. When prompted, confirm your new Password
  7. An automated system greeting will follow
VOICE MAIL MENU OPTIONS
0 Main Menu 7  
1 New Voice Message 8  
2 Old Voice Message 9  
3   # Exit
4   * Go back to main menu
5      



*You can only forward to Voice Mail from the subscriber line with Voice Mail. Call Fwd from a remote line is not available.

**Password is initially set as 1234, if you lost/forgot your password, please call Citynet to re-set it.

+The email notification will have a COPY of the original message that will remain in your mailbox until you delete it. You can set your Voice Mail e-mail notification to automatically delete the message from your mailbox so you don't have 2 copies of the same message; you will still have the copy of message attached in your e-mail.

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