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Technology Refresh is the process of enhancing or "refreshing" the power and capabilities of your network through regular software maintenance updates and releases to: 

As enhancements are made throughout the life cycles of Cisco applications, IOS and application software updates and releases are provided via Regularly updating Cisco equipment with new software maintenance, major, and minor releases empowers your networks with the latest capabilities to help you maximize the return on your investment while limiting the occurrence of revenue-impacting downtime on your network. In some cases, the flat fee associated with a service contract is equal to or less than the cost you would pay for software updates and new releases on a case-by-case basis. 


There are extensive online resources and tools available on for Cisco customers who have a Cisco service contract. This site holds valuable information and tools to help your staff rapidly solve network issues and update their own networking knowledge. In fact, the self-help technical support resources available on through your Cisco service contract are so comprehensive that customers have found up to 80 percent of service problems can be quickly resolved by using them.

This award-winning, industry-leading online support and information system includes interactive consulting tools, a comprehensive database, and knowledge transfer resources. is your access to the robust set of Cisco technical tools and product information, which increases self-sufficiency and builds in-house expertise for improved productivity.

Online troubleshooting tools and support resources include:  


The Cisco TAC provides you with award-winning, worldwide support for your Cisco products using the Web, e-mail, or telephone, 24 hours a day, 7 days a week. Your Cisco service contract puts you directly in touch with Cisco's technical support experts and engineers to rapidly solve network issues and help you mitigate future problems. Highlights include:


Cisco inventories components and devices across a global network of depots. Should a chassis component, supervisor engine, line card, or other part fail, your Cisco service contract gives you advanced replacement access to Cisco's depots before the problem unit or part has been returned to the vendor. It provides the fastest resolution of hardware problems and is designed to meet your network availability requirements.

Premium spare parts delivery options are available to provide response times of as little as two hours for your most business-critical network devices.

Advance Replacement rapid delivery options are generally not included as part of warranty support. Under warranty, it may take as long as 10 days for a spare part to arrive at your location. SmartNet gets you the parts you need, when you need them.

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