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CityCare: Network Management

Reap the benefits. Lose the headaches.

CityCare provides customers with a means of realizing the competitive benefits of information technology while minimizing their technology risks, business risks, and financial investment.

CityCare provides you a full complement of professional and managed services, including:

24x7x365 monitoring and incident resolution

Software Maintenance of equipment

Management of software updates
Ongoing trend analysis and recommendations

Dedicated customer service manager

Detailed Inventory Assessment

Choose your level of service.

Our CityCare Comprehensive Network Management Service is offered in two levels, which differ in the level of support for the customer's network:

Our CityCare Platinum Service provides full remote and on-site support for complete turn- key management of both the IT infrastructure and supporting network so that customers and their IT staff can focus on their core competencies.

Our CityCare Gold Service provides full remote management of IT infrastructure and applications with regard to availability and software updates, as well as monitoring and incident management of the supporting data infrastructure.

Monitoring for both CityCare Gold and CityCare Platinum is conduced remotely utilizing NetPulse, which integrates best-of-breed monitoring systems, customized notification and escalation path, and a secure customer Web interface.

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