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Category: Managed Services
Location: All
Job Title: Managed Services Enterprise Engineer
Job Posted: 02/27/2019
Job Length: Full-Time
Job Description:

Definition of the position:

Citynet is looking for a Managed Services Enterprise Engineer to work with clients in installing, maintaining, and troubleshooting various network and IT related elements in a skilled and professional manner. The engineer is responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base. This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for systems support. The individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, excellent customer service skills and have solid problem solving/troubleshooting abilities.

Candidate should be proficient at:


Active Directory

Group Policy




Terminal Services


Power Shell

SSL Protocol/Certificates





vSphere Suite

Patch Management

Candidate should be knowledgeable of:

Barracuda: (or equivalent solutions)

SPAM Filters

Message Archiver

Web Filters







Backup solutions


Backup Exec



Office 365

Basic network security/route/switch fundamentals

PC and Server Hardware

SAN solutions

Candidate should also be able to work with customer’s business critical server and software packages and those support vendors. Also, must be able to work with field services and managed services technicians who are onsite to support them from a remote location to walk them through critical tasks or provide a higher level of technical support.

The Engineer will provide these services at a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Common devices and items that will be worked on include (but are not limited to):

·         PC / Workstation support

·         Peripherals (ie – external hard drive and printer support)

·         Server Installation and Support

·         VMWare installation and support

·         Exchange installation, migration, and support

·         *CityVault online backup solution/**CityCare PC and Server Maintenance/***NetPulse Network and Device monitoring configuration

·         *CityVault online backup solution/**CityCare PC and Server Maintenance/***NetPulse Network and Device monitoring implementation

·         *CityVault online backup solution/**CityCare PC and Server Maintenance/***NetPulse Network and Device monitoring proactive and reactive maintenance

·         Anything else delegated from Management

This includes providing primarily in-house remote and occasional on-site support.

Essential Functions and Responsibilities of the position:

·         Install, test, and support various network devices, including Servers, Workstations, VMWare Hardware and Software installations, printers, SPAM filters, Exchange servers, Active Directory and Windows DNS machines

·         Evaluate client systems and recommend upgrades

·         Perform in-house, on-site and remote computer and network services

·         Work with Customer’s business-critical server and software packages and those support vendors

·         Service PCs and Servers

·         Install and Support software and peripherals

·         Install Citynet *** NetPulse Monitoring Services

·         Document Clients Networks

*Citynet’s custom online backup solution

**Citynet’s support and maintenance product

***Citynet’s network and monitoring product

Qualifications required for the position:

·         Bachelor’s Degree Preferred

·         Microsoft certifications a plus

·         4+ years of experience as an IT/Managed Services engineer/technician or related work experience.

Work Environment:

Office Work, Field Work

Additional Responsibilities:

Some regional travel is required at times as well as occasional after-hours work.

Personal Characteristics:

·         Strong Communication abilities

·         Excellent understanding of current hardware devices

·         Operating systems and software

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