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Category: Processing and Logisitics
Location(s):
Bridgeport, WV
Job Title: Processing and Logistics Coordinator
Job Posted: 09/17/2020
Job Length: Full-Time
Job Description:
Position summary:
A Processing and Logistics Team (“PLT”) Coordinator is responsible for the alignment of internal resources to satisfy the fulfillment of Telecommunications, Fiber and Managed Services / IT orders and subsequent on-going support of those customers. Additionally, a PLT Coordinator is responsible for various processing and audit tasks related to the successful operations of our organization.
Position responsibilities:
Managed Services Responsibilities:
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Handling of inbound support request for both CityCare and T&M customers
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Scheduling of resources required to satisfy client support requests
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Scheduling of resources required to fulfill all Managed Services products and services orders (WFs)
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Ordering hardware or software from various distribution sources to satisfy Managed Services product or service orders
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CityVault account auditing and billing adjustment tickets
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Hosted Services logistics for new orders and support
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Monitoring tickets for timely updates, including soliciting responsible parties for ticket updates
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Timely customer communications on new order milestones and support requests
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Other tasks and responsibilities delegated from Management
Telecommunications/ISP Responsibilities
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Handling of inbound support requests related to voice and/or data services
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Handling of inbound support requests related to website/domain or email services
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Also supported by Citynet Technical Support Center
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Managing logistics and milestones for successful implementation of telecommunications services (WFs)
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Executing various tasks within service workflows, including but not limited to: pulling CSRs, scrubbing CSRs against the WF forms, aligning departments for cutover or pre-cutover operations
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Upon request, enter and manage appropriate steps related to NEW and MOD Workflows
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Various VoIP Reseller account management and notification tasks (porting, troubleshooting, workflows)
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Timely customer communications on new order milestones and support requests
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Other tasks and responsibilities delegated from Management
Qualifications required for the position:
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Excellent communication skills
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Excellent organization and self-motivation characteristics
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Ability to work within Citynet Trouble Ticket and Workflow systems
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Ability to work within the full Microsoft Office Suite
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Project Management skills/certification strongly preferred
Job Type: Full-time
Pay: From $15.00 per hour
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