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Lifeline Assistance Program

As a 100% wholly-owned West Virginia company, Citynet is dedicated to providing affordable access to the important communication services upon which our customer rely. Lifeline is an FCC program that provides assistance for maintaining critical communications at reduced rates for eligible consumers. It is administered by the Universal Service Administrative Company (USAC).
 
The Lifeline service is a non-transferable (cannot not transfer from one person to another) government assistance program. 
 
Citynet Provides Lifeline Discounts in the amount of:
  • A monthly discount for telephone service only of $8.00/month
  • A monthly discount for Internet access service (with or without telephone service) of $10.00/month
Lifeline is limited to one discount per household and only eligible customers may enroll. If there is someone else at your address who is receiving a Lifeline discount and you wish to be considered a separate economic unit, the Lifeline Application and proof of eligibility must be submitted along with the Lifeline Household Worksheet.
 
To receive the Lifeline discount each month, you must certify that you or someone in your household currently receives benefits from one of these programs:
  • Medicaid (also known as Mountain Health Trust)
  • Supplemental Nutrition Assistance Program (SNAP) formerly Food Stamps
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • VA Veterans Pension (Supplemental Income for Wartime Veterans)
  • VA Survivors Pension
You may also qualify if your annual income is at or below 135% of the Federal Poverty Guidelines. 
 
How to Apply for Lifeline
 
 
OR - Download the application along with proof of eligibility and return to:
 
USAC 
Lifeline Support Center
P.O. Box 7081 
London, KY 
40742 
 
After USAC receives your completed application and the required proof of eligibility, they will notify you of your eligibility status. 
 
Please Note: You must notify USAC when you are no longer eligible for Lifeline. You must also verify your continued eligibility annually (or as requested) with USAC. 
 
For More Information on Lifeline
 
Please visit the Lifeline web site.
 
Next Steps
Once you have been approved for Lifeline, please call Citynet, at any time (24 hours a day, 365 days a year) at 1.844.CITYNET (844-248-9638) to have the Lifeline discount(s) added to your Citynet account.
 
If you have any questions or need help with applications, please contact Citynet’s Customer Support Team on our web site or call us at 1.844.CITYNET (844-248-9638). Our friendly support staff is based in Citynet’s corporate headquarters in Bridgeport, West Virginia.


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