Spring has arrived in West Virginia, and with it comes a surge of outdoor projects—planting trees, installing fences, landscaping, and home improvements.
Before you start digging, there is one step you should never skip:
Contact West Virginia 811.
It is free. It is simple. And in West Virginia, it is the law.
What Is West Virginia 811?
West Virginia 811 is a free service that helps protect homeowners, contractors, and communities by identifying underground utility lines before any digging begins.
When you submit a request:
- Utility companies are notified of your project
- Crews are sent to mark underground lines
- You receive confirmation so you can dig safely
This includes electric, gas, water, sewer, and fiber internet lines that keep homes and businesses connected.
Why You Should Always Call Before You Dig
Even small projects can cause big problems.
Underground lines are often much closer to the surface than people expect. Without proper marking, digging can result in:
- Internet outages for your home or entire neighborhood
- Costly repair bills you may be responsible for
- Fines and penalties under West Virginia law
- Serious safety hazards, especially with gas or electric lines
A single cut line does not just impact your project—it can disrupt service for your neighbors and local businesses.
How to Request Utility Line Marking
The process is quick and free:
- Call 811 (or 800-245-4848 if outside West Virginia)
- Or submit your request online at wv811.com
- Make your request at least two business days before digging
- Wait for utility lines to be marked at your property
Once lines are marked, you can move forward with confidence.
Common Projects That Require an 811 Call
You should contact 811 before any digging project, including:
- Planting trees or shrubs
- Installing fences or decks
- Digging post holes
- Building patios or retaining walls
- Installing drainage or landscaping features
If your project involves digging, it requires a call.
Protect Your Project—and Your Connection
At Citynet, we have invested in building a reliable fiber network across West Virginia to keep homes and businesses connected.
Accidental line damage can disrupt that connection in an instant.
Taking a few minutes to contact 811 helps:
- Protect your property
- Keep your neighbors connected
- Avoid unnecessary costs and delays
- Ensure your project stays on track
Call Before You Dig—Every Time
Before your next spring project, make the call that keeps everything running smoothly.
Contact West Virginia 811 at least two business days before digging.
Dial 811
Visit wv811.com
It is fast. It is free. And it protects what matters most.
