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Our Technical Support Center is available 24 hours a day,
365 days a year and is based in our corporate headquarters in Bridgeport, West Virginia.

Support Forms – Start Your Support Ticket Now!

In order for us to provide you with the best support, please select the type of support you need below. You will then be asked to fill out a short form. This will help us expedite your support request. While not required, providing your Citynet account number will help us to assist you most quickly.
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Support Topic Library

Browse some of our most requested support topics.

Browse our Support Blog

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CitynetTV & Internet Tip Sheet

TV REMOTE How to Reprogram Your Citynet Remote to Your TV Step 1: Press and hold the ‘setup’ button at the top right of your

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Power Cycling Your Router

It is important to have a good grasp of how your router works, as it can impact your wireless connectivity. If you are experiencing problems

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Be Prepared for Storms!

Storms are bound to knock out power and the internet from time to time. Lightning strikes and power surges can easily damage your technology. Overnight

Support Team Highlights

Employee: Rafe Davis
Employee Highlight

Technical Support Center Supervisor: Rafe Davis

It’s time for another behind-the-scenes look at the employees of Citynet! Today, we are talking with Technical Support Center Supervisor Rafe Davis. How long have