Internet/Email FAQ


Q: Do you have a tip sheet of the most common questions and answers for internet and TV issues?
A: We sure do! View it here.

Q: How do I complete a speed test?
A: Go to our Speed Test page and check the server to make sure it shows Citynet Bridgeport WV. If not, click change server and select it, then click Go.

Q: Why am I not getting 1000/1000 on my WiFi connection since that’s what I am being billed for?
A: Multiple factors can affect speeds on your devices, such as how they are connected (over Wi-Fi or hard-wired), and if the device cable of gigabit speeds (reference your device manual to determine what speed your device can process.) Hard wired connection is always preferred to supply the best connection.

Q: What is the process for installing Citynet fiber in my home?
A: We have an overview of that process that you can view here.

Q: What is the difference between 2.4ghz and 5ghz WiFi connections?
A: The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth.
– 5GHz provides faster data rates at a shorter distance.
– 2.4GHz offers coverage for farther distances  but may perform at slower speeds.

Q: I’m connected to the network but it says I’m not connected to the Internet?
A: Power cycle your RTR and device.

Q: There aren’t any lights showing on my router.
A: Does it have power?  Is the LED button on the back in the off position? If so, turn it on.

Q: I can’t see my SSID/ WiFi name.
A: Is the WiFi button on the back in the off position? If so, turn it on.


Q: My Citynet email is over the quota, and my senders are receiving a bounce-back message.
A: Delete some emails to free up space.

Q: Citynet email set-up settings:
A: Outgoing and incoming mail server is :
POP incoming port 110/ outgoing port 25 or 81
Imap incoming ports 143/outgoing 25 or 81.

Q: How do I access my Citynet email online?
Visit enter your email and PW once logged in you will be able to read and send emails.

Q: How do I whitelist/blacklist an email address with my Citynet email?
A: Go to Settings, then select Junk and address rules. For whitelist- select accept mail from, and input email address. Click “add rule” and save. To Black list- select reject mail from and follow the same process. Also, an asterisk (*) can be used as a wild card for greater flexibility. For example: * or * to accept or reject mail from a whole domain vs. one email address.