Lifeline Assistance Program

We’re Here to Help

Citynet is dedicated to providing affordable access to the important communication services upon which our customers rely. Lifeline is an FCC program that provides assistance for maintaining critical communications at reduced rates for eligible consumers. It is administered by the Universal Service Administrative Company (USAC).
Please note: The Lifeline service is a non-transferable (cannot transfer from one person to another) government assistance program. 

Citynet Provides Lifeline Discounts in the Amount of:

  • A monthly discount for telephone service only of $8.00 / month
  • A monthly discount for Internet access service (with or without telephone service) of $9.25 / month
  • Lifeline is limited to one discount per household and only eligible customers may enroll. If there is someone else at your address who is receiving a Lifeline discount and you wish to be considered a separate economic unit, the Lifeline Application and proof of eligibility must be submitted along with the Lifeline Household Worksheet.

Receiving Discounts

To receive the Lifeline discount each month, you must certify that you or someone in your household currently receives benefits from one of these programs:

You may also qualify if your annual income is at or below 135% of the Federal Poverty Guidelines.

How to Apply for Lifeline

Visit the Lifeline Web Site and apply online – OR – Download the application along with proof of eligibility and return to:

Lifeline Support Center
P.O. Box 7081
London, KY

After USAC receives your completed application and the required proof of eligibility, they will notify you of your eligibility status.

Please Note: You must notify USAC when you are no longer eligible for Lifeline. You must also verify your continued eligibility annually (or as requested) with USAC. 

For More Information on Lifeline, please visit the Lifeline website.

Next Steps

Once you have been approved for Lifeline, please call Citynet, at any time (24 hours a day, 365 days a year) at 1.844.CITYNET (844-248-9638) to have the Lifeline discount(s) added to your Citynet account.
If you have any questions or need help with applications, please contact Citynet’s Customer Support Team on our web site or call us at 1.844.CITYNET (844-248-9638). Our friendly support staff is based in Citynet’s corporate headquarters in Bridgeport, West Virginia.