Billing FAQ

Q: How do I set up auto payment?
A: You can set up auto payment online by logging into your account at https://myaccount.citynet.net/ or you can call our customer service line at 1-800-881-2638. We are available 24/7 to assist in set up.
Q: How do I log into my account online?
A: Go to https://myaccount.citynet.net/ then proceed to login with your account number and account password.

Q: Why am I being charged for an extra set-top box (STB)?
A: If you see on your invoice “($XX.XX)” this would be a credit on the account.