Q: How do I set up auto payment? A: You can set up auto payment online by logging into your account at https://myaccount.citynet.net/ or you can call our customer service line at 1-800-881-2638. We are available 24/7 to assist in set up.
Q: Why am I being charged for an extra set-top box (STB)?
A: If you see on your invoice “($XX.XX)” this would be a credit on the account.