Help! Our legitimate business phone number is appearing as spam!
In an ongoing effort from multiple organizations to decrease the number of spam calls, many legitimate phone numbers are getting unfairly marked as spam. The Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED) mandates that all telephone carriers implement standards to combat robocalling that is affecting legitimate businesses. Frequent outbound calling can lead to a telephone number being marked as spam. This is surely frustrating, but there are a few things you can do.
If you are a Citynet Phone customer, you can call us anytime at 1.844.CITYNET to review your status.
After verification, the spam notifier may be removed from your business phone number, and your status may be updated.
If your phone service is with a carrier other than Citynet, you can visit the following websites for more information. Please note that many providers utilize the Free Caller Registry: https://freecallerregistry.com/fcr – this is a good resource if your carrier is not listed below.
You can also register your numbers with the free caller registry https://calltransparency.com
Altice
Call Labels: “Fraudulent Call” or CNAM prepend of “Spam?” or “Robo?”
Contact: [email protected]
AT&T/Hiya
Call Labels: “Spam Risk” or “Fraud Risk”
Contact: https://www.att.com/reviewmycalllabel
Big River
Contact: 855-244-7483
Comcast’s Xfinity Voice Service
Call Labels: “Blocked – High Spam Risk” or CNAM prepend of “Spam?”
Contact: https://www.xfinity.com/support/articles/report-call-blocking-errors or 844-963-0215
C Spire/TNS
Call Label: “Potential Spam”
Contact: [email protected] and [email protected]
Fidelity
Call Labels: “Fraudulent Call” or CNAM prepend of “Spam?”
Contact: https://www.fidelitycommunications.com/phone/robocallmitigation/correctionform
Frontier/Nomorobo
Call Label: “Robocaller”
Contact: [email protected] or https://www.nomorobo.com/contact and choose “Report a number”
Lumen/NomoroboCall
Label: “Robocaller”
Contact: https://www.nomorobo.com/contact and choose “Report a number”
Midco
Contact: [email protected]
RoboKiller
Contact: [email protected]
Spectrum/TNS
Call Label: “Spam Likely”
Contact: https://reportspam.spectrum.com/charter/
Telzio
Call Label: “Fraudulent Call”
Contact: [email protected] or 888-998-9080
T-Mobile/First Orion
Call Label: “Scam Likely”
Contact: https://callreporting.t-mobile.com/
Truecaller
Call Label: “Spam”
Contact: [email protected]
US Cellular/TNS
Call Label: “Potential Spam”
Contact: [email protected]
Verizon/TNSCall
Label: “Potential Spam”
Contact: https://www.voicespamfeedback.com or [email protected]
Windstream
Call Label: “Fraudulent Call” or CNAM prepend of “Spam?”
Contact: [email protected]
Registering your number(s) with the analytics providers below helps identify you as a source of legitimate calls and can improve its scoring.
First Orion
Contact: https://www.calltransparency.com
Free Caller Registry (First Orion, Hiya and TNS)
Contact: https://www.freecallerregistry.com
Hiya
Contact: https://www.hiya.com/manageyourcallerid
Neustar
Contact: https://www.home.neustar/support and refer to the contact information under Communications, Robocall Mitigation
TNS
Contact: https://www.reportarobocall.com/trf/