Your FamilyConnected For Free!
Households that reside in Doddridge County and have a student enrolled in Doddridge County Schools can receive free internet through July 2027
$0 Monthly Cost
WiFi Equipment Included
Free Installation
Local WV Support
Free Internet for Eligible Doddridge County Families
Doddridge County Schools and Citynet are working together to provide free fiber internet to eligible households that reside in Doddridge County and have a student enrolled in Doddridge County Schools.
Service is available at no cost through July 2027!
Prefer to speak with someone?
Call 304-873-0003
Available to eligible households that reside in Doddridge County, have a student enrolled in Doddridge County Schools and can receive Citynet service.
More Than Free
It’s Great Internet.
Eligible Doddridge County Schools households will receive Citynet Gigabit fiber internet, advanced WiFi equipment, professional installation and tools that make it easier for parents to manage connectivity throughout the home.
Gigabit Speed
Enjoy full 1 Gig speed for schoolwork, video calls, streaming, gaming and all the ways your household connects.
Same Fast SpeedBoth Ways
Citynet fiber provides symmetrical speeds, which means your upload speed is just as fast as your download speed.
Advanced WiFi Included
We provide advanced WiFi equipment designed to deliver a strong, reliable connection throughout your home.
Professionally Installed
A trained Citynet technician will install your service, connect your equipment and make sure everything is ready to use.
More Control for Parents. Better WiFi for Everyone.
The Citynet Intellifi App gives you greater visibility and control over your home WiFi, right from your phone. See what is connected, manage internet access, create safer online experiences for your family and keep your network running at its best.
Included at no cost with your Citynet internet service!
Questions About The Free Internet Project?
Find answers about eligibility, enrollment, installation, internet service, technical support, and what happens when the free service period ends.
Quick Answers
Who Qualifies?
To qualify, a household must be located in Doddridge County and have a student enrolled in Doddridge County Schools. Students who attend Doddridge County Schools but live outside Doddridge County are not eligible.
Is the Internet Service Really Free?
Yes. Eligible households will receive internet service at no cost during the program period. Professional installation and the equipment needed for service are also included.
How Do I Sign Up?
Complete the online enrollment form or call Citynet for assistance. We will collect the information needed to confirm Doddridge County residency, student enrollment and Citynet service availability at your address.
What Happens Once the Free Period Expires?
Families will receive information well in advance about the end of the free service period, along with available options for staying connected. Your service will not automatically become a paid Citynet account. A household must choose and authorize a paid service plan before any charges begin.
Frequently Asked Questions
ELIGIBILITY AND SIGN-UP
- Who qualifies for free internet?
To qualify, the household must be located in Doddridge County and have a student currently enrolled in Doddridge County Schools. Students who attend Doddridge County Schools but reside outside Doddridge County are not eligible for the program. Eligibility is also subject to Citynet service availability at the household address. - How do I sign up?
When enrollment opens, you can sign up online or call Citynet for assistance. We will collect the information needed to confirm eligibility and service availability at your address, then contact you with the next steps. - What information will I need?
You may be asked to provide your student’s information, home address, contact information, and other details needed to confirm eligibility and determine service availability. - What happens after I sign up?
Your information will be reviewed to confirm eligibility and determine whether Citynet can provide service at your address. You will receive information about the next steps after the review is complete. - Do I need to be a current Citynet customer?
No. You do not need to be a current Citynet customer to participate. Eligibility is based on the requirements of the Doddridge County Schools Free Internet Project. - What if I already have internet service from another provider?
You may still participate if your household meets the program eligibility requirements. You are responsible for making any changes to your service with your current internet provider. - What if Citynet cannot install service at my address?
Citynet will review service availability for each address. If fiber service is not currently available at your home, you will be contacted with additional information about your eligibility and available options. - What if I rent my home?
You may still participate if your household meets the eligibility requirements. Permission from the property owner or landlord may be required before installation. Citynet will let you know if any additional approval is needed. - What happens if my student changes schools or leaves Doddridge County Schools?
Program eligibility may change if your student is no longer enrolled in Doddridge County Schools. Families should report enrollment changes so they can receive information about available options and any next steps. - What happens if my family moves?
Please contact Citynet before your move or as soon as possible afterward. We will review eligibility and Citynet service availability at your new address. If your household moves outside Doddridge County, it will no longer be eligible for free internet through this program, even if your student continues attending Doddridge County Schools. - Who should I contact if my information changes?
Please contact Citynet if your home address, phone number, email address, student enrollment, or other important information changes during the program. Keeping your information current will help us provide important program and service updates.
SERVICE AND INSTALLATION
- What internet speed will my household receive? Participating households will receive Citynet’s 1 Gig symmetrical internet service, with speeds up to 1,000 Mbps for downloads and 1,000 Mbps for uploads. This provides fast, reliable connectivity for online learning, video calls, streaming, gaming, working from home, and everyday internet use throughout the household.
- Are installation and equipment included? Yes. Standard professional installation and the equipment needed to receive the service are included at no cost during the program period.
- Will I need to sign a contract? No. A contract is not required to participate in the free internet program.
- What equipment will be installed? Citynet will provide and install the equipment needed to deliver internet service and WiFi connectivity in your home. Additional information about the equipment will be provided when your installation is scheduled.
- Will my household receive WiFi? Yes. Citynet-provided equipment will deliver WiFi connectivity in your home. WiFi coverage may vary depending on the home’s size, layout, construction, and other factors.
- Are there data limits? No. Citynet internet service does not have data caps, so your household can use the connection without worrying about monthly data limits or overage charges.
- How soon will my service be installed? Installation timing will depend on eligibility confirmation, service availability, construction status, and appointment scheduling. Citynet will contact you when your address is ready to schedule.
- Can I use the internet for the entire household? Yes. The service can be used by members of the household for schoolwork, work, communication, entertainment, and other everyday online activities.
- Will Citynet need access to my home for installation? Yes. An adult will need to be present during the scheduled installation appointment so a Citynet technician can install and test the necessary equipment.
- How long will installation take? Installation times vary depending on the home and the work required. Citynet will provide additional information when your installation appointment is scheduled.
- Can I choose where the WiFi equipment is installed? Your Citynet technician will work with you to identify an appropriate location for the equipment based on your home’s layout, WiFi coverage needs, and installation requirements.
- What if I miss my installation appointment? Please contact Citynet as soon as possible to reschedule. Missing an appointment may delay the installation of your service.
- Who provides technical support? Participating households will receive the same great technical support available to all Citynet customers. Our West Virginia-based support team is available 24 hours a day, every day, right from Citynet headquarters in Bridgeport, West Virginia. Whether you have a question about your internet service, WiFi, or Citynet-provided equipment, our team is here to help.
- What should I do if my internet service is not working? Contact Citynet’s West Virginia-based support team for assistance. Support is available 24 hours a day, every day. Call 304-848-5400 or email [email protected] to start a support ticket.
PROGRAM DETAILS
- When does the free service begin?
Free service will begin after eligibility is confirmed, Citynet service is available at the address, and installation is complete. - When does the free service end?
The free service period is currently scheduled to end on July 31, 2027. Participating households will receive advance information before the program ends. - What happens after the 2026–2027 school year?
Families will receive information well in advance about what to expect when the program ends, including options for continuing Citynet internet service. - Will my service automatically become a paid account?
No. Your household will not automatically be enrolled in a paid Citynet internet plan or begin receiving charges when the free service period ends. Families will receive information in advance about available options for continuing service. You may choose whether you would like to continue with a paid Citynet plan. - Will families be offered the option to continue Citynet service?
Yes. Before the free service period ends, families will receive information about available Citynet internet plans and options for staying connected. Each household can decide whether to continue service with a paid Citynet plan. No changes or charges will occur unless the household chooses and authorizes a new plan. - Will I need to return the equipment if I do not continue service?
Yes. If you choose not to continue Citynet service after the free service period ends, Citynet-provided equipment will need to be returned. Families will receive instructions in advance about how and when to return the equipment. - Could the program be extended?
The program is currently scheduled to end on July 31, 2027. If the program timeline changes, participating households will be notified. - Why are Doddridge County Schools and Citynet offering this program?
Doddridge County Schools and Citynet are working together to help eligible students and their families access fast, reliable internet service at home. The program is designed to support student learning while helping households stay connected to important educational tools, information, communication, and online resources.
Still Have Questions? We're Here to Help.
Citynet provides West Virginia-based support 24 hours a day, every day, right from our headquarters in Bridgeport, West Virginia.
Call us at 304-848-5400 or email [email protected] to start a support case.
Built for Doddridge CountyNow Connecting Its Students
What began as a local commitment to expand broadband has grown into a $14 million network reaching virtually every household in Doddridge County.
Through the combined efforts of the Doddridge County Commission, the Doddridge County Economic Development Authority, the Doddridge County Board of Education and Citynet, reliable broadband is now available across the county. Today, that long-term investment is creating a direct benefit for Doddridge County students and their families.
Made Possible Through the Collaboration of
