Network Services: CityCare
Comprehensive, Worry-Free Network Management
CityCare provides customers with a means of realizing the competitive benefits of information technology while minimizing their technology risks, business risks, and financial investment.
Keep Your Focus
Free your employees to focus on growing your core business - not fixing IT issues.
Customized for You
Protect anything from a single device, such as a workstation to an entire network.
Budget Friendly
No more unexpected IT expenditures. A flat monthly fee protects & keeps you up & running.
A Full Complement of Professional Managed Services
- 24/7/365 Monitoring & Incident Resolution
- Software Maintenance on Covered Equipment
- Management of Software Updates
- Ongoing Trend Analysis & Recommendations
- Detailed Inventory Assessment
- Dedicated Customer Service Manager Updates
Offered in Two Levels of Support
PLATINUM
Provides full remote and on-site support for complete turn- key management of both the IT infrastructure and supporting network so that customers and their IT staff can focus on their core competencies.
GOLD
Provides full remote management of IT infrastructure and applications with regard to availability and software updates, as well as monitoring and incident management of the supporting data infrastructure.
Monitoring by NetPulse
Monitoring for both CityCare Gold and CityCare Platinum is conduced remotely utilizing NetPulse, which integrates best-of-breed monitoring systems, customized notification and escalation path, and a secure customer Web interface. Learn more about our NetPulse monitoring service, which is also offered as a standalone network service.
