Cloud Voice for Microsoft Teams
Citynet Cloud Voice for Microsoft Teams
Powered by Operator Connect, Citynet Cloud Voice integrates seamlessly with Microsoft Teams—bringing direct-dial phone numbers, auto attendants, and call queues right into your Teams environment. It’s a smarter, simpler way to communicate and manage voice services.
- Simplified Communication
- Streamlined IT Management
- Predictable Pricing
Empower your team with a unified solution from a provider you trust.
Cloud Voice for Microsoft Teams – Benefits That Make Business Sense
Citynet’s Cloud Voice for Microsoft Teams, powered by Operator Connect, brings PSTN connectivity directly into Microsoft Teams—providing phone numbers for users, auto attendants, and call queues.
With one powerful platform for calling and collaboration, your team communicates more efficiently, while IT teams enjoy simplified management and reduced complexity. Even better? Predictable pricing with unlimited local and domestic long-distance included.
Simple. Scalable. Seamlessly Integrated. That’s the Citynet advantage.
Unified Communications
Boost productivity by bringing calling, chat, and meetings together - seamlessly switch from a message to a call or expand a call into a group meeting.
Reliable Cloud Calling
Access advanced features like auto attendants, call queues, music on hold, call forwarding, voicemail transcription, and more.
Simplified Management
Assign phone numbers, manage users, track usage, and generate reports easily through the Microsoft Teams admin center.
Work From Anywhere
Stay connected with one phone number across your desktop, laptop, and mobile devices - no matter where you are.
Predictable Pricing
Enjoy unlimited local and domestic long-distance calling, included with every phone number at no extra cost.
Built-In Security
Get peace of mind with enterprise-grade security and compliance built into every call, powered by Microsoft Teams and Citynet.
Cloud Voice for Microsoft Teams Requirements
OVERVIEW
Cloud Voice for Microsoft Teams from Citynet uses Operator Connect for Microsoft Teams to integrate phone numbers and public switched telephone network (PSTN) connectivity with unlimited local and domestic long-distance calling for Microsoft Teams users and auto attendants/call queues.
REQUIREMENTS
Customers must have Microsoft Teams and Microsoft Teams Phone System licensing before a phone number is assigned. Licenses are available in bundle options from Citynet, Microsoft, and Microsoft partners. For Cloud Voice for Microsoft Teams to be activated, your Microsoft Teams Administrator must complete the following.
- Activate Citynet as your service provider – https://learn.microsoft.com/en-us.microsoft.operator-connect-configure
- Establish at least one emergency address – https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing
- Locate and provide your 365 tenant ID – https://learn.microsoft.com/en-us/onedrive/find-your-office-365-tenant
ASSIGNING PHONE NUMBERS
Once Citynet enables Cloud Voice for Microsoft Teams, your Microsoft Teams 365 Administrator can assign telephone numbers to users.
FAQs: Cloud Voice for Microsoft Teams
What challenges does Citynet Cloud Voice for Microsoft Teams solve?
Many businesses using Microsoft Teams struggle with the lack of built-in calling capabilities. Without full integration, users can’t make or receive external calls, and IT teams are left managing separate, complex systems.
Citynet Cloud Voice for Microsoft Teams solves this by simplifying communications, streamlining IT management, and boosting overall productivity—all within the Teams environment your team already uses.
How does Cloud Voice for Microsoft Teams work with Citynet Voice?
As a certified Operator Connect provider, Citynet delivers phone numbers and advanced calling features – like auto attendants and call queues – directly into your Microsoft Teams platform. It’s a seamless, secure integration that extends the value of your Teams investment.
Is long-distance calling included?
Yes! Unlimited local and domestic long-distance calling is included with every phone number. International calling is available at competitive international rates.
Where is Cloud Voice for Microsoft Teams available?
Citynet Cloud Voice for Microsoft Teams is available to businesses across the United States. For international employees, local numbers can be added through an Operator Connect provider in their region.
What do I need to get started?
You’ll need Microsoft Teams and Microsoft Teams Phone System licensing in place before assigning phone numbers. Licenses are available in bundles from Citynet, Microsoft, or Microsoft partners. To activate the service, your Microsoft Teams Administrator will need to follow the setup steps provided.
How do I assign Citynet phone numbers to Auto Attendants and Call Queues?
By default, Citynet numbers are assigned to individual Teams users. If you’d prefer to assign numbers to Auto Attendants or Call Queues, your Teams Administrator can complete the configuration steps.
What challenges does Citynet Cloud Voice for Microsoft Teams solve?
Many businesses using Microsoft Teams struggle with the lack of built-in calling capabilities. Without full integration, users can’t make or receive external calls, and IT teams are left managing separate, complex systems.
Citynet Cloud Voice for Microsoft Teams solves this by simplifying communications, streamlining IT management, and boosting overall productivity—all within the Teams environment your team already uses.
How does Cloud Voice for Microsoft Teams work with Citynet Voice?
As a certified Operator Connect provider, Citynet delivers phone numbers and advanced calling features—like auto attendants and call queues—directly into your Microsoft Teams platform. It’s a seamless, secure integration that extends the value of your Teams investment.
Is long-distance calling included?
Yes! Unlimited local and domestic long-distance calling is included with every phone number. International calling is available at competitive international rates.
Where is Cloud Voice for Microsoft Teams available?
Citynet Cloud Voice for Microsoft Teams is available to businesses across the United States. For international employees, local numbers can be added through an Operator Connect provider in their region.
What do I need to get started?
You’ll need Microsoft Teams and Microsoft Teams Phone System licensing in place before assigning phone numbers. Licenses are available in bundles from Citynet, Microsoft, or Microsoft partners. To activate the service, your Microsoft Teams Administrator will need to follow the setup steps provided.
How do I assign Citynet phone numbers to Auto Attendants and Call Queues?
By default, Citynet numbers are assigned to individual Teams users. If you’d prefer to assign numbers to Auto Attendants or Call Queues, your Teams Administrator can complete the configuration steps.
