Year: 2025

When “IT Support” Isn’t Who They Claim to Be
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When “IT Support” Isn’t Who They Claim to Be

Cybercriminals are getting craftier, and one of the latest tricks is designed to make you think help is just a call away. Unfortunately, it’s not the help you actually want.

Here’s how the scam works: You receive an unexpected call through Microsoft Teams, an app widely used for messaging, voice calls, and video meetings. The call looks like it’s from “IT SUPPORT” or “Help Desk”—sometimes even with a checkmark emoji to make it look more official.

The caller warns you that there’s an urgent problem with your computer that needs immediate attention. But in reality, it’s a cybercriminal on the other end.

What’s Really Going On

This scam takes advantage of a default Teams setting that allows people outside your organization to contact you. If you answer, the fraudster will pressure you to download software so they can “fix” the problem. But once installed, that software gives them control of your computer, allowing them to steal passwords, install malware, and even access your organization’s entire network.

How to Protect Yourself

If you or your team use Microsoft Teams, keep these tips in mind:

  • Verify first. If someone calls claiming to be IT support, hang up and contact your IT department directly using official channels.
  • Don’t download on demand. Never install software just because someone tells you to in a chat or an unexpected call.
  • Guard your access. Never hand over screen-sharing or remote control permissions unless you’re 100% sure of who you’re dealing with.
  • Watch for urgency tactics. Scammers often try to rush you into clicking or downloading—pause and think before you act.

Strengthen Your Team’s Cyber Awareness

Scams like this remind us that people, not just technology, are the first line of defense against cyber threats. The more your employees know how to spot tricks like these, the safer your business will be.

At Citynet, we take security seriously. That’s why we’ve partnered with KnowBe4, the leader in security awareness training. Through this partnership, we can help your organization train employees to recognize scams, avoid costly mistakes, and keep your network secure.

Think Antivirus Is Enough? Think Again.
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Think Antivirus Is Enough? Think Again.

For years, businesses have relied on antivirus software, firewalls, and email filters to defend against cyberattacks. These tools are important, but on their own, they’re no longer enough. Today’s attackers have become far too sophisticated, slipping past these traditional defenses to gain a foothold inside your systems.

If your organization is depending on “good enough” security, it may already be more vulnerable than you realize.

The Evolving Threat Landscape

Cybercriminals aren’t just sending spam emails or spreading obvious viruses anymore. They’re using stealthy tactics designed to avoid detection:

  • Fileless attacks that use legitimate tools already on your computer.
  • Persistence mechanisms that allow hackers to return even after a reboot.
  • Credential theft that gives attackers access without triggering alerts.

These methods often bypass antivirus entirely. In fact, many breaches go unnoticed for weeks or even months, giving attackers plenty of time to steal data, plant ransomware, or quietly spy on your business operations.

Huntress: Always Hunting for Hidden Threats

That’s where Huntress comes in. Huntress is built to look for what traditional tools miss. Instead of focusing only on known malware signatures, it continuously monitors endpoints for unusual behaviors and hidden footholds.

But the real difference is the human element. Huntress employs a team of expert threat hunters who analyze suspicious activity. When something doesn’t look right, they investigate, confirm whether it’s malicious, and provide clear, actionable steps for remediation.

This combination of cutting-edge detection and human expertise means threats are identified quickly and can be stopped before they escalate.

Citynet’s Managed Security Advantage

Citynet integrates Huntress into a layered managed services strategy designed to protect organizations of all sizes. Here’s how:

  • 24/7 monitoring without the burden on your team. You don’t have to worry about chasing alerts or trying to interpret technical reports—Citynet takes care of it.
  • Proactive response. When Huntress finds something, Citynet ensures the threat is addressed before it becomes a crisis.
  • Scalable protection. Whether you’re a small business with a few computers or a larger enterprise, managed services from Citynet give you enterprise-grade security without needing an in-house security department.

By combining Huntress’ world-class threat detection with Citynet’s managed IT services, you gain a security posture strong enough to withstand today’s cyber threats, without overwhelming your internal staff.

Why Businesses Can’t Afford to Wait

The average cost of a data breach for a small business can be devastating. Not just financially, but reputationally. Recovery costs, downtime, and lost customer trust can add up quickly.

With Huntress and Citynet’s managed services, you don’t have to wait for an incident to realize your defenses weren’t enough. Instead, you get:

  • Early detection of hidden cyber threats.
  • Faster response to minimize damage.
  • Peace of mind knowing experts are watching your environment around the clock.
  • Compliance support for industries where security is not optional.

Antivirus alone can no longer protect businesses from the threats they face every day. Cybercriminals are constantly evolving, and your defenses need to evolve too.

With Huntress’ relentless threat detection and Citynet’s managed services, you get protection that goes beyond “good enough.” You get a security strategy built to stop hidden attacks before they stop you.

Don’t wait until a breach proves your antivirus isn’t enough. Contact Citynet today to learn how our managed services, powered by Huntress, can safeguard your business.

VPNs Explained
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VPNs Explained

You may have heard the term “VPN” tossed around when people talk about internet safety, remote work, or protecting personal information online. You may even be required to use one for remote work. But what exactly is a VPN, and should you be using one at home or for your business?

Here at CITYNET, we’re committed to keeping our customers informed, secure, and confident about the technology they use every day. This guide will help you understand VPNs and how they can make your internet experience safer and more private when you connect from home and on the go.

What does VPN mean?

To understand how VPNs work, let’s first look at what it means. VPN stands for “Virtual Private Network.” It protects your online privacy by hiding your physical location and all of your online activity.

How does a VPN work?

Normally, when you browse online, your device connects straight to the internet. Along the way, it can leave behind information, such as your IP address, internet provider, and location, which can be collected by websites, advertisers, and even hackers on unsecured networks. 

When you connect to a VPN, the software encrypts, or hides, your information behind security protocols. It then sends that encrypted information on a private connection between your device and the internet by routing your internet traffic through a dedicated, secure server.

In simpler terms, think of using the internet without a VPN like sending postcards through the mail. Anyone handling them can read what’s written on them and see where they’re going. Using a VPN is like putting your message in a locked envelope and mailing it through a trusted courier who delivers it to the recipient without anyone else seeing what’s inside or where it came from.

With a VPN, your online activity stays private and safe, even when you’re using public WiFi (where you’re at risk of someone more easily hacking your device or online traffic). A VPN makes it look like all of your internet traffic is coming from the VPN’s server location, not your own. It also hides the data you’re accessing.

Why should you use a VPN?

Whether you’re at home, at work, or traveling, using a VPN will keep you safe in many regards:

  • Protect Personal Information: If you’re logging into banking websites, accessing medical records, or checking private emails, a VPN helps prevent others from seeing or stealing that data.
  • Privacy on Public WiFi: Public networks are often unsecured, which means they allow anyone with any intentions online. VPNs help protect your personal information from identity theft and data leaks from those with ill intent when you’re using unsecured public WiFi at hotels, coffee shops, and libraries.
  • Business and Remote Work Security: Businesses and remote workers who use VPNs benefit from having secure access to emails, confidential files, and proprietary data on internal company networks without exposing that information.
  • Avoid Tracking: Prying eyes may not only have access to the websites you’re visiting and what you’re doing, but they could also see where you’re visiting from. With a VPN, the only location they see is the location of the server hosting your private connection.

Will a VPN slow down my internet?

The short answer is no, especially if you’re connecting on a fiber network.

Most modern VPNs are optimized for speed and shouldn’t cause noticeable slowdowns for general browsing or streaming.

But, because your information travels through the VPN server before hitting the internet, it has to go through an extra step. If you are on a slow connection, you may notice a slower online experience.

With a fiber connection and a package designed for remote work, CITYNET’s @Work Plan with synchronous download/upload speeds of 2.5 Gbps, you shouldn’t experience any slowdowns on your VPN. Streaming, browsing, and video calls typically work just fine, especially with a VPN provider known for fast servers.

Can I use a VPN on my phone?

Yes! Most VPNs offer mobile apps, and they can keep your smartphone or tablet traffic safe and secure while you’re on the go.

These apps work just like desktop VPNs by encrypting your internet activity and protecting you on the go. It’s perfect for when you’re checking your bank account at the local coffee shop or your emails before you hop on a flight.

What should you look for when selecting a VPN?

Like all other software, not all VPNs are created equal. Here are a few key things to consider when selecting a VPN:

  • Reputable Provider: Choose a company that is trusted with good reviews and a strong history.
  • No-logs policy: A VPN shouldn’t keep records of your online activity, so make sure they have a policy stating they don’t store that data.
  • Strong encryption: Strong security keeps your data safe. Check their security ratings before selecting a service.
  • Fast speeds: You want to make sure the VPN doesn’t slow down your online experience so you can stream, take video calls, and work from home, without interruptions.
  • Server location: Look for a VPN that offers a server location close to you to minimize lag in the data transfer.
  • Easy to use: You’ll be more likely to use a VPN consistently if it isn’t complicated.

Which VPNs does CITYNET recommend?

There are many great VPN options out there. You don’t want to skimp when it comes to keeping your data and privacy, so keep that in mind when trying to find free or budget-friendly options. Here are a few of the most trusted VPN providers:

  • NordVPN – Known for speed, strong security, and an easy interface, and supports up to 10 devices on a single account.
  • ExpressVPN – Fast, reliable, and works on nearly every device with servers in every state and 105 countries.
  • ProtonVPN – Great for privacy and offers a strong free version.
  • Mullvad – Open-source option, excellent for anonymity, and doesn’t require personal info to sign up.

VPNs keep you protected.

A VPN can make a big difference in your privacy, security, and peace of mind. Pairing a reliable VPN with fiber internet from CITYNET ensures your online experience is fast, private, and safe, no matter what you’re doing and where you’re connecting.

If you want to learn more about how to make the most of your fiber connection or what VPN might work best for your household or small business, we’re happy to help!

Digital Security Tips for Modern Cars
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Digital Security Tips for Modern Cars

Computers, phones, watches, tablets … mobile technology is both a convenience and a risk of your personal details in the hands of others. We keep things like “Find My iPhone” and passcodes in place to help protect them. But, is your biggest (literally) source of traveling information secure?

Older cars with analog radios and crank windows may not have to worry about the digital security of their cars. If your vehicle has features like Bluetooth pairing, contact syncing, garage remotes, and built-in WiFi, it now holds a surprising amount of personal data.

Just like your phone or smart home, your rig needs basic digital protection to keep your info secure. CITYNET has outlined digital security tips to keep your modern cars safe.

Connect Only to Trusted Networks

Some cars support WiFi connections for streaming updates, apps, or navigation. If your car supports WiFi connectivity, avoid connecting it to unsecured public networks (e.g., at service centers or parking garages). If needed, use a secure mobile hotspot or your home’s private, encrypted WiFi network powered by CITYNET.

Keep Your Car’s Software Updated

Like cell phone and computer manufacturers, automakers push out updates to improve performance and patch security vulnerabilities. Some cars update automatically, while others require a manual USB update or a dealer visit. Check your owner’s manual or companion app for instructions on how to update your car’s software.

Cellular-Connected Cars

Cars with built-in cellular connections (for remote start, tracking, or diagnostics) can be a backdoor into your personal information. If your car has hotspot capabilities, protect that network like you would your home internet connection with a strong password.

Secure Your Companion Apps

Many carmakers offer apps to start your car, unlock it remotely, or check location and diagnostics. When setting up accounts for these apps, use strong passwords, two-factor authentication, and biometric login when available. Don’t reuse passwords across your car app and email or banking. Be careful about sharing access with family, housemates, or third-party services (e.g., rideshare or delivery apps).

Monitor for Suspicious Activity

Cars can be tracked, unlocked, or even started remotely if compromised.

Monitor connected car apps for things like unfamiliar login locations, changes to settings, or alerts for unlocks or starts at unexpected times. Consider changing your passwords if something feels off.

Limit What Your Infotainment System Stores

Even if your car doesn’t have full app integration, your Bluetooth-connected systems may store personal information:

  • Your contacts, recent calls, or text message previews
  • Saved addresses like “Home,” “Work,” or frequent destinations
  • Garage door codes via HomeLink or similar integrations
  • Media playlists or streaming logins

Make sure you keep all of that information secure by clearing navigation and call history regularly. Never label an address as “Home,” and instead use a nickname. If your garage door is linked, check that it is PIN-protected. Avoid syncing full contact lists unless necessary.

Use Valet or Privacy Modes

If your car offers Valet Mode or Privacy Mode, use it when lending your car to others. These modes can limit access to personal data, navigation history, and system settings. Some also disable access to the trunk, glove box, or restrict speed and distance tracking.

Don’t Leave Devices Plugged In

USB ports in modern cars can be used to access your phone or stored data. Avoid leaving flash drives or phones connected when parked, especially in public places.

Be Wary of Third-Party Apps or Accessories

Aftermarket tools that plug into your OBD-II port (like insurance trackers or car monitors) can open up new security risks. Only install accessories or apps from trusted sources and review privacy policies carefully.

Unpair and Wipe Your Data Before Selling or Trading In

When you’re listing your car for sale, one of the first steps you should take is wiping any of your personal data before you begin letting others test drive it. You never know what someone may poke around in while they have access.

Log out of connected services like built-in streaming or app accounts and manufacturer apps (FordPass, myChevrolet, Tesla, etc.). Clear your navigation history and garage door access. Disconnect Bluetooth pairings and home WiFi networks.

Perform a full factory reset if available and unlink the vehicle from your mobile app/account. Delete remote key access if you’ve shared the car with family, rideshare, or third parties.

Secure Your Car’s Digital Footprint with a Secure Connection

Vehicles are now part of your larger connected lifestyle, just like smart home devices, phones, and computers. By managing your car’s digital footprint and pairing it with a secure, fiber-powered connection at home from CITYNET, you create a seamless, safer online experience for every device you own.

Estate Planning for Your Digital Assets
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Estate Planning for Your Digital Assets

You’ve probably seen the joke online: “If I die, delete my browsing history.”

It’s meant to be funny, but it’s rooted in a real and increasingly important issue.

Most of us manage major parts of our lives online, like banking, bills, photos, social media, and subscriptions. When we pass, our digital lives don’t just shut off automatically. Unlike physical belongings, digital assets can become inaccessible or even lost if we don’t plan ahead.

A digital estate plan ensures your loved ones can manage your accounts, preserve memories, or shut down services properly. Below, CITYNET shares our guide to help you consider what to include in your digital estate plan. Keep in mind that these are just tips, and you’ll want to work with an attorney or estate planner to finalize your wishes.

After you read through, download our FREE Digital Estate Planning Worksheet to get started on your digital asset documentation!

Create an Inventory

With so much of our information stored online, you’ll want to start by making a list of all of the accounts where you pay bills or that store banking or personal information:

  • Passwords and login info (more on this below)
  • Online banking or investment accounts (don’t forget money sharing apps like Venmo and PayPal)
  • Utilities and bills paid online
  • Email accounts (Gmail, Outlook, etc.)
  • Social media profiles (Facebook, Instagram, X, TikTok, etc.)
  • Cloud storage accounts (Google Drive, iCloud, Dropbox)
  • Streaming subscriptions (Netflix, Hulu, Spotify)
  • Other online subscriptions (newspapers, email lists, etc.)
  • Online storefronts (eBay, Etsy, Amazon seller accounts)
  • Personal domains or websites

Organize Your Passwords

If the only thing you do on this list is set up and use a password manager (like LastPass, 1Password, Bitwarden) to store your passwords to your accounts in one place, you’re starting off strong.

However, you’ll be in an even better position if you add a trusted person to your password manager as an emergency contact, if the service allows it.

Remember: Avoid writing passwords on paper or in documents named “passwords.docx” on your desktop.

Designate Legacy Contacts

A legacy contact is someone you officially designate in your apps or estate plan to manage or access your digital accounts after you pass away.

Depending on the platform, your legacy contact may be able to memorialize your social media profile, download data, or delete the account entirely. Apple allows you to add a Legacy Contact under Apple ID settings. In Facebook, you can assign a Legacy Contact to manage your profile after death. While Android doesn’t have a Legacy Contact feature like Apple, you can use Google’s Inactive Account Manager to decide what happens after inactivity.

Consider sharing your phone passcode with your designated person so that they can access your device and store or delete data per your requests.

Make a Digital Will

Work with an attorney or use reputable estate planning software to include digital assets. Make sure your estate executor knows who’s in charge of digital assets

Clearly state:

  • Who can access your accounts
  • What they should do with each one (close it, memorialize it, transfer it, etc.)
  • Where your digital inventory is stored
  • Whether you give consent for your heirs to access and manage accounts after your death, as some laws require explicit permission.

Think About What You Want to Preserve

Do you want your family to save your photos, blogs, or emails? Or should certain information and accounts (like your search history, private messages, or social profiles) be deleted?

Add your preferences about what needs to happen with your accounts and information to your plan. It’s not just about access, it’s about intention.

Make a Plan for Your Devices

Phones, laptops, tablets, and even smart TVs and smart home assistants contain sensitive data. Leave instructions for unlocking and accessing these devices with your trusted person since biometrics like Face ID and fingerprint locks can prevent access later. Include app-specific data like wallet apps, health info, or financial apps.

Legal Considerations

U.S. laws like RUFADAA (Revised Uniform Fiduciary Access to Digital Assets Act) allow estate executors to access digital content, but only with prior consent. Your will should explicitly grant access to your digital assets and specify what can and can’t be done.

Consult with an estate attorney in your state to ensure your wishes are legally binding under state and federal laws.

Update Regularly

Your digital plan should be a living, breathing document that is kept alive and up-to-date. Your accounts, passwords, and wishes will change. Review your digital estate plan regularly, at least once a year.

Make sure your Legacy Contacts are still valid and informed of changes to device and account access.

Your Digital Estate

Digital assets are just as real as physical ones and are often more personal. Protect your legacy by planning now, so your family isn’t left locked out of important accounts or priceless memories.

A connected life needs a contingency plan. At CITYNET, we believe digital security doesn’t end at your network. A digital will helps your loved ones stay informed, supported, and protected when it matters most.

Download our free Digital Estate Planning Worksheet to help you get started on this essential documentation!

Host the Perfect Football Streaming Party
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Host the Perfect Football Streaming Party

Streaming the big game with friends this weekend? From Wi-Fi tips to snack table must-haves, CITYNET has your game-day playbook for hosting the perfect football watch party, without buffering or fumbles.

We’re heading back into what many sports fans argue is the best time of the year … football season! It’s time to rally your friends, shop for snacks, and get your space game-day ready. From where-to-watch to the ultimate snack list to the bandwidth and WiFi coverage you need to host the stream AND all your friends without lag, CITYNET has your guide to hosting the perfect football streaming party!

Know Where Your Team is Playing

First things first: you need to know which channel is hosting your team’s game. And, depending on whether you’re streaming your local high school team, your college alumni team, or your favorite pros, you may have to find the right mix of streaming apps.

College and professional teams might be found on ESPN, CBS, FOX, NBC, or ABC, depending on the league. Check your team’s website for the most accurate information on which network will be airing the game.

After you identify which network will host the show, you’ll need to find a live TV service that carries it. All of the following services work best over a high-speed internet connection, so make sure your setup can handle HD or 4K streaming, especially if multiple devices will be in use. CITYNET has internet plans that are perfect for streaming without buffering or lag!

Friday Night Lights: Streaming High School Games

Many high schools now share their games online. Check with your team’s school district or athletic department for information about how to access the streams.

Catch College Rivalries Live

College football kicks off the season early, and coverage is spread across several streaming services. If you’re following multiple teams, your best bet is to be flexible and have access to more than one app or platform.

YouTube TV includes most of the major channels that air college football, including ABC, FOX, CBS, ESPN, and more. If you want one app to rule them all, YouTube TV is a solid pick.

Hulu + Live TV is another strong option, offering access to ESPN, ABC, FOX, and CBS (in most areas), making it a reliable choice for watching both local games and nationally broadcast matchups.

If you don’t subscribe to a live streaming service that includes these networks, here are the three must-have apps for streaming college football:

  • ESPN+:  This app streams a wide variety of college football games, particularly from smaller conferences. You’ll also find tons of on-demand shows, highlights, and in-depth commentary. It’s a must-have for die-hard fans looking for more than just the biggest Saturday matchups. Notably, ESPN+ does not include Power Five conference games — you’ll need a separate live TV streaming service for those.
  • Paramount+: If CBS is broadcasting a game, you can watch it on Paramount+. Think of this as your ticket to high-profile SEC matchups and major rivalry games that air on CBS throughout the season.
  • Peacock: NBC’s streaming app is your go-to for Notre Dame games, Big Ten Games, and other matchups NBC covers. It also includes Sunday Night Football, making it a great dual-purpose app for college and pro fans.

Tune In to Pro-Level Kickoffs

If you’re looking to tune in to professional games, you’ll want access to multiple platforms to catch all the action, especially if you’re rooting for out-of-market teams. Here’s where you can stream NFL games this season:

  • NFL Sunday Ticket (YouTube TV): This premium package gives you access to every out-of-market Sunday afternoon game. It’s now available exclusively through YouTube TV and is a must-have for superfans who want it all.
  • Peacock: Streams Sunday Night Football live every week.
  • Prime Video: Home of Thursday Night Football, which is a streaming exclusive on Prime and requires an Amazon Prime account to watch.
  • Hulu + Live TV: Includes ESPN and ABC, which means it’s perfect for Monday Night Football and select Sunday games.
  • Sling TV (Orange + Blue): A more budget-friendly option that includes ESPN, FOX, and NBC in select areas and is great for casual fans. It’s important to know that Sling TV does not carry CBS, so you won’t be able to watch games aired on that network.
  • FuboTV: Sports-centric and packed with live NFL channels including CBS, FOX, NBC, and the NFL Network in most regions and is excellent for catching both local and national games.

The Perfect Football Streaming Setting

Once you know where to catch your favorite team(s) and have subscribed to and tested the stream, it’s time to focus on comfort. Whether you’re hosting the party inside or out on the patio, setting the scene properly makes sure that your guests feel relaxed and that you’re able to fully enjoy the action.

Indoor Setup Tips:

  • Provide plenty of seating options for those who need a little back support. Not everyone loves sitting on a hard barstool or slouchy bean bag for four quarters.
  • Leave space for guests to get up for food or bathroom breaks without blocking the screen or knocking into plates and drinks.
  • Adjust the A/C by lowering the temperature just a bit as the room fills up. Add throw blankets for those who like to cozy up.

Outdoor Setup Tips:

  • Check your screen visibility for any light glare or lighting issues before guests arrive. Sunset or automatic outdoor lights can create reflections at the worst times.
  • Keep guests cool by providing fans, misters, or even chilled towels on extra-hot days.
  • Use bug repellants like citronella candles or tiki torches to help keep buzzing pests at bay.

Game Day Fuel

Now for the best part – snacks! Offer food that is easy to grab, easy to clean up,  and appealing to most everyone. Here are some of our game-day essentials:

  • Chips and dip: You’ll never go wrong with queso or guac. Potato chips and French onion dip? Foolproof.
  • A veggie tray: Believe it or not, your guests will appreciate the balance (as long as there’s ranch).
  • Sliced meats, cheeses, and crackers: It’s a classic for a reason.
  • Chicken wings: Is it even a football party without the wings?
  • Cookies, brownies, or mini cheesecakes: You’ll win the night with a sweet finish.
  • Drinks: Water, soda, beer, and maybe a themed cocktail or two. Consider setting up a self-serve drink station with ice and coolers so guests can help themselves without blocking the fridge.

Don’t Forget the Tech!

Multiple guests mean multiple devices, possibly even multiple streams, with guests watching replays on their phones. All of this adds up to one thing: bandwidth demand. That’s why fiber internet from CITYNET is a game-changer.

Citynet customers – make sure to download the Intellifi managed WiFi app and set up a guest network with a fun, themed name! That way, everyone at the party has easy access to the bandwidth they need to catch all the best plays.

With symmetrical download and upload speeds and low lag, fiber handles all your streaming needs, whether you’re watching on the big screen, checking fantasy stats on your phone, or syncing audio across multiple speakers.

Ready, Set, Stream!

Hosting a streaming TV football viewing party doesn’t have to be complicated, but a little planning (and a strong internet connection) can make it unforgettable. From setting up the right streaming services to making sure everyone has a great seat, a plate full of snacks, and a strong WiFi signal, this playbook has you ready for kickoff.

CITYNET is undoubtedly your smartest play on game day.

Build a New Home with Connectivity in Mind
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Build a New Home with Connectivity in Mind

When you build a home, you make plans for plumbing, electrical, and insulation. Why not also plan for internet connectivity?

With the average household now using dozens of connected smart home tech such as TVs, phones, computers, and even vacuum cleaners, connectivity is no longer optional. Planning ahead to include connectivity in your construction designs will save you money and can even increase home value.

Smart Tips for Building a Fiber-Ready Home

1. Fiber Is the Future

Fiber internet is the gold standard for speed, reliability, and future-proof performance. If you’re early enough in your home-building process that you don’t have property purchased yet, CITYNET can help you make sure you’re shopping in a fiber-served area. After all, your new home deserves the best internet in the region.

Already purchased your property? Give us a call at 304.848.5400 or 1.844.CITYNET. We’ll check now to see if fiber internet from CITYNET is available in your area. If so, we’ll be able to go ahead and start your order so everything is in our system when you’re ready to turn on your electricity, water, and other utilities.

2. Plan for a Central Network Hub (a.k.a. Data Closet)

Having a dedicated space for your network equipment will be a huge benefit in hiding your equipment while also ensuring solid connectivity throughout your home. Designate a centrally located utility room, hallway closet, or finished space for your networking equipment. Think of it like a central nervous system for your home’s connectivity.

This space should include:

  • Several power outlets (for routers, switches, battery back-ups, etc.)
  • Ventilation or passive airflow (these devices generate heat)
  • Space for ONT (optical network terminal), router, and battery backup unit (BBU), all at working level, not on the floor or mounted to the ceiling
  • Conduit access to attic or crawlspace for future expansion

Avoid locating your data closet near your electrical panel, HVAC system, or water heater, as these can interfere with wireless signals.

3. Install Ethernet Ports in Every Room

Even with strong WiFi, wired connections are faster, more secure, and more reliable, especially for bandwidth-heavy tasks. Hardwiring Ethernet (Cat6 or higher) in key rooms such as bedrooms, offices, living/family room, and even the kitchen improves speed, reliability, and your overall online experience.

4. Add Wiring for Future WiFi Extenders or Access Points

As our technology usages changes, you may find that you need WiFi coverage in places you never imagined you would need it. Adding wiring for future WiFi extenders and access points helps ensure full-home WiFi coverage, even if you don’t need it right now. This is also ideal for multi-level houses or properties with thick walls where WiFi struggles to reach.

5. Wiring for Modern Home Tech

When planning out your future home connectivity needs, think beyond the internet. What kind of technology could be useful, either now or down the road? Consider prewiring for:

  • Security cameras and smart locks
  • Smart thermostats
  • Doorbell cameras
  • Media rooms or surround sound systems

Research smart home tech and see what might sound interesting to you. Don’t have it in the budget to install a smart security system just yet? Add wiring at all four corners and on all entrances. You’ll be saving money in the long run since adding that later will cost more and may require cutting into walls.

6. Whole-Home Surge Protection

Consider adding a surge protector at your breaker box and at individual outlets near your networking gear. Protecting sensitive electronics (router, ONT, PCs, TVs) from power surges is a smart add-on that could save you the stress and unexpected cost of replacing them after an unexpected power outage.

7. Battery Backup Unit (BBU)

Speaking of power outages, many fiber installations include a BBU for phone service, but it’s helpful to have one for your router, too. A BBU keeps critical systems (internet, smart security) online during short power outages. Also consider installing a UPS (uninterruptible power supply) in your data closet to ensure everything stays online, all the time.

The Long-Term Payoff: Adding Value to Your Home

Modern buyers increasingly prioritize reliable internet, especially with the rise in remote/hybrid work. A 2023 study showed that fiber-delivered internet access could increase a home’s value by almost 5%. A home that has access to fiber internet AND that is wired for whole-home coverage can be more appealing and may further increase resale value.

Know someone else considering building? Share this post with them!

Smart Home Tech for Your Pets
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Smart Home Tech for Your Pets

Accompanying social post: Smart home tech isn’t just for people. Your pets deserve great WiFi, too! From cameras to smart feeders to GPS collars, check out how CITYNET’s fiber internet keeps your four-legged family members connected, safe, and happy.

When we talk about smart home technology, you may picture yourself managing lights, thermostats, security cameras, or streaming entertainment with just a tap or voice command. However, CITYNET knows your family often includes a furrier member or two (or more!). And, your pets deserve just as much consideration when it comes to consistent connectivity offered by fiber-powered broadband.

Smart tech isn’t just for people anymore. It can also make life easier for the four-legged members of the family and their humans. New pet owner seeking tools to help you monitor your new charge? Balancing life with a senior cat who needs a little extra attention? Trying to stay connected with a hyper Fido while you’re away? The growing world of smart pet tech has all kinds of solutions for your needs, and CITYNET has brought you a roundup of some of our favorite recommendations.

Of course, all of these features rely on one thing: a strong, steady home internet connection. With fiber from CITYNET you get the speed and reliability to stream, track, and automate your pet’s routine, without lag, buffering, or dropped signals.

Let’s dive into some of the best smart pet tech available today!

Pet Cameras: See What Your Pets Are Up To

Ever wonder what your dog or cat does all day while you’re out of the house? With a smart pet camera, you can check in anytime from your phone, see what they’re doing in real-time, and even say hello.

  • EBO Air Movable Pet Robot Camera
    This robot camera is ideal for cats or small dogs and it moves around your home. It lets you check on your pets from different angles, record clips, and even interact with them via voice or motion. Better yet, it doesn’t require a subscription for basic features, and it’s small enough to scoot under furniture for those extra-quiet hiding spots.
  • TP-Link Tapo Indoor Pet Camera
    Looking for a more stationary option? This indoor security cam offers crisp HD video, motion detection, two-way talk, and night vision, all for under $40. It’s great for checking in during the day and requires no subscription for core features. It also supports local storage with a micro-SD card, so you don’t need to pay for cloud service. This makes it a budget-friendly option that works well on a reliable WiFi network.

Smart Pet Feeders: Mealtimes Made Easy

Gone are the days of free-feeding or worrying about whether the pet sitter remembered breakfast. With a smart feeder, you can monitor, schedule, and even customize how and when your pet eats.

  • PETLIBRO Automatic Feeder with App Control
    This feeder holds up to 5 pounds of food and lets you schedule measured feedings through an app. You can record a message to play at mealtime and ping your pet with a “meal call” alert. It also sends mobile notifications if the dispenser gets stuck, so you’re not left wondering if your pup ate dinner while you were out.

    Want to keep an eye on your pet while they eat? This upgraded version includes a live camera feed, so you can see who’s at the bowl, when, and how often.

  • Two-Pet Smart Feeder with Dual Dispensers
    Perfect for multi-pet households, this feeder dispenses food into two bowls and alerts you when it’s running low—no more empty bowls or guessing who ate what.

Smart Pet Doors: Secure Freedom

Letting your pet in and out throughout the day is easier with a smart door—and thanks to recent innovations, there are now great options for all home types.

Smart doors need dependable WiFi to respond instantly to triggers or app commands. With fiber internet and whole-home WiFi from CITYNET you won’t miss a beat (or a bark).

  • PetSafe SmartDoor Connected Pet Door
    This traditional-looking smart pet door uses a collar-activated SmartKey and connects to your phone via the My PetSafe app. You can monitor in-and-out activity, lock or unlock remotely, and even set a schedule. Got someone stopping by? Lock the door remotely so your dog stays safely inside and out of the way.
  • SureFlap Microchip Pet Door Connect
    This high-tech option scans your pet’s microchip to control access without using any extra collar-mounted tags. It’s great for keeping stray animals (or neighborhood raccoons) out of your home. It mounts in doors, walls, or even glass and connects to your smartphone for easy scheduling and tracking.
  • Wayzn Smart Sliding Door Opener
    If you’ve got a sliding glass door, Wayzn converts it into a smart pet door with no drilling or cutting required. It opens and closes your door automatically when your pet approaches using the optional Wayzn Pet Tag or your smartphone. It’s a great option for large dogs or homes where pet doors just aren’t feasible.

GPS Collars: Keep Track of Your Best Friend

If your pet is an escape artist or loves to explore off-leash, GPS tracking collars offer peace of mind and real-time location updates.

  • Halo Collar 4
    The Halo Collar is more than just a GPS tracker—it’s a virtual fence, training system, and activity monitor in one. Use the app to set safe zones, track your pet in real time, and provide gentle feedback through sound, vibration, or static (customizable to your pet’s training style). It’s waterproof, rechargeable, and comes in fun colors. A subscription plan is required and starts at $9.99 per month, scaling up based on selected features.
  • Tractive GPS Tracker for Dogs & Cats
    A more affordable option that works with major cell networks (so long as you have great cellular coverage), Tractive offers accurate GPS tracking, fitness monitoring, and even bark alerts. With plans starting at around $5/month, it’s a budget-friendly way to always know where your furry friend is.

Tech That Has Your Back

Smart pet tech isn’t about replacing human care; it’s about enhancing it. These tools help you stay connected, informed, and proactive about your pet’s needs, even when life gets busy.

Of course, almost every device mentioned here depends on one key thing: a strong and stable internet connection. Whether it’s a camera stream, a consistent signal for a doggy door, or a smart feeder update, your pet tech can’t perform well on slow or spotty WiFi.

That’s why fiber internet from CITYNET is the smart choice. Whether it’s monitoring mealtimes, tracking their outdoor adventures, or just checking in for a mid-day tail wag, smart pet gear and a CITYNET internet connection make it easier than ever to keep your best friend happy, healthy, and safe.

View our Fiber Internet Plans and sign up today!

Watch Out for This Amazon Text Scam
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Watch Out for This Amazon Text Scam

A new text message scam is making the rounds, and it’s designed to look like it came straight from Amazon.

The message claims that an item you purchased has failed a “routine quality inspection” or has been recalled. It offers you a full refund without needing to return the product. All you have to do, it says, is tap the link provided in the text.

It sounds convenient, but it’s a trap. This is a smishing scam, short for SMS phishing, where cybercriminals use fake text messages to lure you into revealing personal information.

If you click the link, you’ll be taken to a convincing copy of Amazon’s official website. Once there, you’ll be prompted to enter your Amazon login credentials, payment information, and other sensitive data. Unfortunately, if you provide this information, the scammers can hijack your Amazon account, make purchases in your name, and even steal your money.

How to Protect Yourself from Smishing Scams

  • Never tap links in unexpected text messages. If you need to check on an order, go directly to Amazon’s official website or app.
  • Be suspicious of “too good to be true” offers. Scammers count on the urgency of a no-questions-asked refund to make you act before thinking.
  • Report suspicious texts. Use your phone’s “Report Junk” or “Report Spam” feature, then delete the message.

At Citynet, we know that staying cyber-safe takes awareness as much as technology. That’s why we offer Security Awareness Training from KnowBe4 to help businesses and their employees recognize scams like this before they cause harm.

Stay alert. Stay secure. Stay protected with Citynet.

Don’t let someone you care about get caught. Pass this along so they can stay safe, too.

Tech Talk Decoded: Top Terms & Acronyms You Should Know in 2025
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Tech Talk Decoded: Top Terms & Acronyms You Should Know in 2025

Technology changes fast, and so does the language that comes with it. Whether you’re talking about internet speeds, cybersecurity tools, or the latest Wi-Fi standards, new acronyms and buzzwords pop up all the time.

To help you stay in the know, here’s your plain-English guide to the top tech terms you might hear in 2025, plus real-world examples where it helps to make them click.

Broadband & Connectivity

Fiber – High-speed internet delivered via fiber-optic cables, offering faster and more reliable service than cable or DSL.

Example: Citynet’s fiber internet service delivering up to 10 GIG symmetrical speeds.

Symmetrical Speeds – Upload and download speeds that are the same — ideal for video calls, file uploads, and streaming.

Mbps – Megabits per second, a measure of internet speed.

Example: 1,000 Mbps = 1 GIG speed.

GIG – Short for gigabit, equal to 1,000 Mbps.

BEAD – Broadband Equity, Access, and Deployment Program, a federal funding initiative to expand high-speed internet in underserved areas.

Middle Mile – The network infrastructure that connects local access points (like neighborhoods) to the broader internet backbone.

Latency – The delay between sending and receiving data, important for gaming and video conferencing.

Wi-Fi & Networking

SSID – Service Set Identifier, your network’s public name.

Router – The device that sends internet signals throughout your home or business.

Mesh Wi-Fi – A system of multiple access points that provides stronger, more consistent coverage.

Example: Citynet’s mesh-capable routers paired with the Intellifi app.

Intellifi App – Citynet’s network control app that lets you manage devices, set parental controls, run speed tests, and more — all from your phone.

SSID Broadcast – Whether your Wi-Fi network name is visible to others.

Wi-Fi 6 / Wi-Fi 7 – The latest Wi-Fi standards offering faster speeds, lower latency, and better device handling.

Example: Wi-Fi 7 supports multi-gigabit speeds to handle dozens of connected devices simultaneously.

Business Tech

Phishing – A scam where attackers trick you into sharing personal information by pretending to be a trusted source.

Example: A fake email that looks like it’s from your bank asking you to “verify your account.”

Smishing – Phishing via text message (SMS).
Example: A text claiming to be from Amazon offering a refund if you click a link.

MFA – Multi-Factor Authentication, a security step requiring more than just a password to log in.

Example: Logging in with a password and a code sent to your phone.

VPN – Virtual Private Network, which encrypts your internet connection for privacy.

Example: Using a VPN to securely connect to your work network while traveling.

Ransomware – Malicious software that locks your files until you pay a ransom.

Example: The 2021 Colonial Pipeline cyberattack.

Zero Trust – A security model that assumes no user or device is trusted by default, even inside a network.

Deepfake – AI-generated audio, video, or images that convincingly mimic real people.
Social Engineering – Manipulating people into giving up confidential information.

Example: A caller pretending to be from IT asking for your login credentials.

Business Tech

VoIP – Voice over Internet Protocol, a phone service that runs over your internet connection.

Example: Citynet Business VoIP, Zoom Phone, RingCentral.

SaaS – Software as a Service, cloud-based applications you can use without installing software locally.

Popular Examples: Microsoft 365, Google Workspace, Zoom, Dropbox.

PaaS/IaaS – Platform as a Service / Infrastructure as a Service, cloud solutions for developers and businesses.

Popular Examples: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Heroku.

IoT – Internet of Things, everyday objects connected to the internet, like smart thermostats or security cameras.

Example: Ring doorbells, Nest thermostats, connected refrigerators.

UCaaS – Unified Communications as a Service, a cloud platform that integrates phone, messaging, and video conferencing.

Popular Examples: Webex, Microsoft Teams, RingCentral, Zoom Phone.

Edge Computing – Processing data closer to where it’s generated instead of relying solely on a central data center.

Example: Smart traffic lights analyzing vehicle flow locally to reduce delays.

Tech terms will keep evolving, but knowing the basics helps you make informed decisions, ask the right questions, and stay secure online.

At Citynet, we’re here to make technology work for you. Whether it’s delivering fiber internet, improving network performance, or providing cybersecurity solutions, we help you stay connected, informed, and protected.