TV Remote
- Step 1: Press and hold the ‘setup’ button at the top right of your remote until the LED blinks twice.
- Step 2: Press the ‘TV’ button on the left side of the remote.
- Step 3: Press and hold down the ‘OK’ button in the middle of the remote and release it as soon as your television turns off.
- Step 4: Press the ‘STB’ button, then the power button to turn your television back on. Verify power, cabling, and equipment.
Set-Top Box (STB)
If Your TV Set-Top Box (STB) Has No Signal
- Step 1: Verify the power; make sure the power cord is securely attached to both ends.
- Step 2: Make sure all cables are securely attached.
- Step 3: Verify that the TV is on the correct input.
- Step 4: Power cycle** the STB.
If Your STB Remote Is Not Working (Volume, channel change, etc.)
- Step 1: Verify “STB” is lighting up on the remote.
- Step 2: If not press “STB” and then attempt again.
Router
If the WIFI Lights on the Router Are Not Lighting and the WIFI is Not Working
- Step 1: Switch the WIFI toggle button* on and off, and check if the WIFI light restores. (Zyxel 3425 and SRG 400 models)
- Step 2: If the WIFI light is on, power cycle** the router by unplugging the device for 30 seconds and plugging the device back in.
- Step 3: If this does not resolve the issue, please call the Citynet Support Team at 800.881.2638.
* If your unit does not have a WIFI toggle, please call us.
Good to Know:
- Router port LAN 4 is set up as the dedicated port for IPTV only. (Zyxel 3425 and SRG 400 models)
- LAN ports 1-3 are open for directly connected devices (non-IPTV). Examples include laptops, desktops, video game consoles, etc.
Citynet Fiber Internet customers are provided with a high-performance router and 24/7/365 access to our Customer Support Team @ 1.844.CITYNET (844.248.9638). Learn more about our fiber internet and check with us to see if it is available at your address.
