In the past, businesses that needed IT support would typically use a break-fix model. This model involved calling an IT service provider only when there was a problem, such as…
Author: Editor
Dongles, Sticks, Drives, and Keys: What to Know About Removable Media
If you find a USB drive or other removable piece of media in the wild, DO NOT plug it into your computer. Let’s break down why. You should never plug…
10 Online Safety Tips for Gaming
Play safe while gaming! Who doesn’t love online gaming, whether you are an eSports pro, killing a few spare minutes on your phone, or enjoying an endless fantasy realm…
Technical Support Center Representative: Sebastian Heston
It’s time for another behind-the-scenes look at the employees of Citynet! Today, we are talking with Technical Support Center Representative Sebastian Heston to learn what it’s like to work in…
Use Strong Passwords and a Password Manager
Passwords are the keys to your digital castle. Just like your housekeys, you want to do everything you can to keep your passwords safe. Passwords can be made ironclad with…
Turn on Multifactor Authentication
Multi-factor authentication allows you to protect yourself in multiple ways. Wouldn’t it be nice if you could protect your password with another password? Multi-factor authentication gives you this power –…
Recognize and Report Phishing
Cybercriminals like to go phishing, but you don’t have to take the bait. Phishing is when criminals use fake emails, social media posts or direct messages with thegoal of luring…
Update Your Software
One of the easiest ways to boost your cybersecurity is to always keep software and apps updated. Every day, software and app developers focus on keeping their users and products…
MGM Resorts Cyberattack: A Reminder to Be Vigilant
MGM Resorts International, a major hospitality and entertainment company, was recently the victim of a cyberattack that cost the company over $52 million in lost revenue as nearly all of MGM’s…
Technical Support Center Supervisor: Rafe Davis
It’s time for another behind-the-scenes look at the employees of Citynet! Today, we are talking with Technical Support Center Supervisor Rafe Davis. How long have you been at Citynet?I’ve been…