Customer Support
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Our Technical Support Center is available 24 hours a day, 365 days a year and is based in our corporate headquarters in Bridgeport, West Virginia.
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Browse our Support Blog
Power Cycling Your Router
It is important to have a good grasp of how your router works, as it can impact your wireless connectivity. If you are experiencing problems with your internet connection, one of the first things you
Be Prepared for Storms!
Storms are bound to knock out power and the internet from time to time. Lightning strikes and power surges can easily damage your technology. Overnight storms can be especially damaging for businesses that did not
CitynetTV & Internet Tip Sheet
TV Remote Step 1: Press and hold the ‘setup’ button at the top right of your remote until the LED blinks twice. Step 2: Press the ‘TV’ button on the left side of the remote.
Support Team Highlights
Understanding Identity Theft
Identity theft occurs when someone steals your personal information – such as your name, Social Security number, or financial details – and uses it without your permission. This can lead to financial loss, damage to your credit, and stress as you work to restore your identity.
